Terms & Conditions for Flower Delivery in Harefield

Introduction

These Terms and Conditions govern all orders and purchases made through the Flower Delivery Harefield website. By placing an order for flower delivery within Harefield or the neighbouring areas, you agree to be bound by these Terms and Conditions. Please read these terms carefully before placing your order. If you do not accept these terms, you should not use our services.

These terms apply to all customers based in Harefield and other areas surrounding Harefield covered by our delivery service. Where applicable, references to ‘we’, ‘us’, ‘our’ mean the online Flower Delivery Harefield service, and ‘you’ refers to the customer placing an order.

Order Process

Flower Delivery Harefield accepts orders placed through our website. Ordering online allows you to review our selection of flowers and gifts, select delivery dates, and include any special instructions.

To place an order:

• Select your chosen bouquet or floral arrangement from our online catalogue.
• Choose your preferred delivery date and provide accurate delivery details, including the recipient’s name, address, and contact number.
• Follow the online instructions to proceed to checkout and provide payment information.
• Once your order is complete, you will receive an order confirmation with a reference number. This confirmation is an acknowledgment that we have received your order but does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to:

• Products being unavailable or out of stock
• Problems authorising your payment
• Issues with delivery address information
• Orders that are suspected of fraudulent activity or misuse

Should any issue arise with your order, we will contact you as soon as reasonably possible using the details you have provided.

Product Descriptions and Substitution Policy

All product images and descriptions on our site are for illustrative purposes only. While we aim to match the images shown, flowers are natural products and arrangements may vary depending on seasonal availability. If certain flower varieties or colours are unavailable, we reserve the right to substitute similar items of equal or greater value and quality, keeping the style and character of the arrangement intact. Any substitution will be made with attention to the overall appearance, ensuring the recipient receives a beautiful bouquet.

Pricing

All prices shown on the Flower Delivery Harefield website are in pound sterling (GBP) and are inclusive of VAT at the applicable rate. Delivery charges, if any, will be added at checkout and clearly displayed before you finalise the order. We reserve the right to change prices on our website from time to time; however, the price stated at the time of your order will be the price applied to your purchase.

Payments

We accept payment via major credit and debit cards, as indicated at checkout. By submitting your payment information, you authorise us to process the payment and take full payment for the products and delivery fees ordered.

Payment must be made in full before your order is processed and dispatched. If, for any reason, your payment cannot be completed, your order will not be processed. We take all reasonable care to ensure your online transactions are conducted securely by using reputable and secure third-party payment processors. We do not hold or store your card details on our system.

Delivery Policy

Flower Delivery Harefield aims to deliver your order on the selected date and to the address provided at checkout. Our service covers Harefield and surrounding areas. We make every effort to honour your chosen delivery date, but delivery times are not guaranteed. In exceptional circumstances such as weather disruptions, access issues, or traffic delays, your delivery may be delayed. We are not liable for delays outside of our reasonable control.

If no one is available to receive the flowers at the delivery address, we will follow your provided instructions (if any), attempt to leave the item in a safe place, or, where appropriate, with a neighbour. A delivery note may be left for the recipient. If delivery is not possible and flowers are returned to us, a re-delivery fee may apply.

Cancellation Policy

You may cancel your flower delivery order by contacting us as soon as possible after placing your order. Orders can only be cancelled or amended before they are prepared and dispatched for delivery. Due to the perishable nature of our products, we may not be able to accept cancellations on orders that have already been put together or are en route for delivery.

To request a cancellation, please provide your order number and relevant details. Upon successful cancellation, we will process your refund to the original method of payment. Refunds can take up to 5 working days to appear in your account, depending on your card issuer.

We reserve the right to cancel your order at any time for reasons such as unavailability of products, payment issues, or if the order cannot be reasonably fulfilled. If, for any reason, we cancel your order, you will receive a full refund.

Returns, Refunds, and Complaints

If you are not satisfied with the flowers delivered, please contact us within 24 hours of receipt, providing your order reference and a description of the issue. Please include photographs, if possible, to help us assess the problem. Flowers are perishable goods; we assess returns and refunds on a case-by-case basis. Where a complaint is valid, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Because flowers are perishable, we do not accept returns unless the delivered goods are faulty, damaged on arrival, or significantly not as described. In cases where a refund or replacement is applicable, we will strive to resolve the issue as promptly as possible.

Personal Information and Privacy

To process your order, we collect and use your personal information (such as name, address, and contact details). We only use your data for the purposes of fulfilling your order and improving our services. We protect your personal details in accordance with applicable UK data protection laws and our privacy policy, which is available on request.

Customer Conduct and Responsibilities

It is your responsibility to ensure all details provided for order fulfilment—including delivery address, recipient information, and personal messages—are accurate and correct. We cannot be held responsible for orders not delivered due to incorrect or incomplete information provided by you.

Liability

We will not be responsible for any indirect or consequential losses, including but not limited to loss of profits, business, or goodwill, resulting from delays or failures in delivery or non-performance of our obligations under these terms, unless such failure is caused by our negligence or wilful misconduct. Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Our liability for any direct loss or damage arising out of or in connection with the supply of any products will be limited to the total price paid for your order.

Intellectual Property

All content included on our website, including images, product descriptions, designs, graphics, logos, and text, is the property of Flower Delivery Harefield or its licensors. This content is protected by copyright and other intellectual property laws. You may use the site for personal and non-commercial purposes only. Any reproduction, distribution, or commercial use without our written consent is strictly prohibited.

Changes to Terms and Conditions

We reserve the right to change or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to regularly check and review these terms. Continued use of the site and services following changes will constitute your acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these terms or the supply of products (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be treated as removed from these terms. The remaining provisions will remain in full force and effect.

Contact and Customer Service

If you have questions or require further clarification on any aspect of these Terms and Conditions for Flower Delivery Harefield, please do not hesitate to reach out via our online customer service page. We will endeavour to reply promptly to all queries or concerns.

Thank you for choosing our online Flower Delivery service in Harefield and neighbouring areas. We value your custom and look forward to delivering beautiful flowers that brighten your special occasions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harefield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harefield.

For assistance with orders, returns or account queries, please fill out the Contact Us form.