Returns, Refunds and Complaints at Flower Delivery Harefield
Our Fresh Flowers Guarantee for Harefield
At Flower Delivery Harefield, we take great pride in delivering the freshest, most vibrant bouquets to our customers throughout Harefield and the surrounding areas. As your trusted local florist serving both households and businesses, we understand how important it is for your flowers to arrive looking beautiful and full of life. That is why every order is covered by our Fresh Flowers Guarantee, ensuring satisfaction and quality from petals to presentation.
Damaged-on-Arrival Policy
Your satisfaction is at the heart of our business. If, on the rare occasion, your flowers arrive damaged or not in the expected condition, please let us know as soon as possible after delivery. We ask that you retain the flowers and packaging, as we may request a photo to help us assess and resolve the issue quickly and fairly.
We’re committed to making it right—whether the arrangement is for a joyful celebration, heartfelt sympathy, or a corporate gesture, you can rely on us to deliver the quality you expect from a Harefield florist.
Freshness Window and Expectations
Flowers are delicate, and timing matters for their enjoyment. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from the date of delivery, provided simple care instructions are followed. If your flowers fade prematurely within this freshness window, contact us within 48 hours of noticing the issue. Please supply your order reference and a photo, so we can promptly investigate and resolve your concern.
Refund and Replacement Options
If there’s an issue with your order—such as receiving the wrong bouquet, damaged stems, or early wilting within the guaranteed window—we offer a choice of remedies to suit your needs. Depending on the specific circumstance, we may offer:
- A full or partial refund to your original payment method
- A complimentary replacement bouquet delivered promptly
- An alternative product of equal value
Your happiness is our priority, so please discuss your preferred resolution with us when you get in touch.
Complaints Process
We are committed to maintaining our reputation as Harefield’s trusted florist. If you wish to make a complaint—about an order or our service—please contact us directly as soon as possible after your delivery. Detail your experience, including your order details, so we can look into the issue thoroughly. We promise to acknowledge your complaint promptly, usually within one working day, and to work towards a fair outcome. Our team will keep you updated throughout the process until the matter is concluded to your satisfaction.
We Value Our Local Customers
As a proud local business, we aim to make every flower delivery a delightful experience. We’re grateful to serve families, individuals, and businesses across Harefield, and always welcome your feedback to help us grow and improve. Thank you for choosing Flower Delivery Harefield—your satisfaction and the freshness of your flowers are always in bloom with us.
